Customer Service

*Monday to Friday from 09:00 am to 5:00 pm (AEST)

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CUSTOMER SERVICE - SEND US FEEDBACK

Please use the form below to send us your feedback or to report a problem
Please select the Feeback or Report a Problem from the drop down.

CUSTOMER SERVICE - CONTACT BY PHONE

If you have a problem with an order, a product or would just prefer to talk to someone about your query, contact us at the appropriate number.


Esprit Online Customer Service Contact Numbers

tel (australia platinum): 026 189 00 77 (australia Friends & Gold): 026 189 00 11

tel (new zealand platinum):04 888 1003 (new zealand Friends & Gold):04 888 1002


1 Toll free from landlines of Australia. Calls from mobile phones may vary according to network provider. Accessible Monday to Friday (except official holidays) during the period from 9:00 AM to 5:00 PM (AEST).
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3 Toll free from landlines of New Zealand. Calls from mobile phones may vary according to network provider. Accessible Monday to Friday (except official holidays) during the period from 9:00 AM to 5:00 PM (AEST).

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Problems? Call us toll free on 1800 110 020 ( AUS ) or 0800 377 748 ( NZ ) Monday To Friday from 9.00 am to 5.00 pm AEST
Help & Info
  • - Free delivery -

    • Free delivery

      All orders $50 or more are delivered free of charge by Toll IPEC within Australia.

      A flat rate of $10 AUD for all orders under $50.00 AUD and $10 flat rate for NZ orders.

  • - Returns -

    • Returns

      Item not right or doesn’t fit? We will happily accept returns up to 28 days from date of purchase.

      Returns are FREE, simple & easy with ParcelPoint..

      Simply go to the ParcelPoint website and book your return via a ParcelPoint location or Australia Post. www.parcelpoint.com.au/esprit

      Returns & exchanges can also be done through any Freestanding Esprit store across Australia. Returns cannot be made to a Myer Concession or Esprit Outlet.

  • - Ways to pay -

    • Ways to pay

      ESPRIT.com.au accepts VISA, Mastercard and AMEX.

      PayPal is also available for easy, convenient & secure payments.

      SECURE PAYMENTS

      The entire ESPRIT ordering process is completely secure thanks to SSL encryption.

  • - LARGEST ESPRIT RANGE IN AUSTRALIA -

    • LARGEST ESPRIT RANGE IN AUSTRALIA

      You will never find as many ESPRIT products within Australia for women, men and kids than at ESPRIT.com.au!

      12 collections a year, over 40 styles delivered every week.

      We are always open at ESPRIT.com.au

  • - ESPRIT FRIENDS (5% BONUS) -

    • ESPRIT FRIENDS (5% BONUS)

      Benefits include
       • 5% points bonus with every purchase in our e-shop or in-store
       • 2% points bonus in our outlet store
       • 200 e-points = $10 voucher
       • Welcome & Birthday bonus

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